Berater für CRM - Prozessdesign und Netzanschluss - Optimierung bei C4 Energy in Potsdam. Projektarbeit zur Optimierung von Schnittstellen im Kundenservice.
About the role
- Customer Success Representative for Anova handling customer relations in IIoT solutions. Assisting customers with hardware, software, and ensuring successful integration and relationships.
Responsibilities
- Be the customer's main point of contact with the organization
- Identify and respond to customer needs, ensuring successful relationships
- Assist customers with Anova's hardware and software products
- Take ownership of, resolve, and monitor customer incidents within agreed SLAs
- Support customers in integrating our products into their applications
- Build strong customer relationships to promote renewals, upsells, or new projects
- Provide product training and technical guidance to customers
- Ensure customer data is accurate and that services are operational
- Manage installation and maintenance projects; identify bugs or software improvements that benefit customers
- Proactively detect issues and propose innovative solutions to resolve them
- Provide product and service reports for assigned accounts
Requirements
- English — advanced level (spoken and written)
- Proficient computer skills (Microsoft Office)
- Secondary education equivalent to Level IV of the National Qualifications Framework
- Experience in Technical Support, Customer Support, or similar roles
- Fluency in German and/or Spanish
- Knowledge of CRM and ERP systems
Benefits
- Competitive compensation and incentive programs
- Genuine appreciation and a culture of recognition
- Opportunities for growth and advancement
- Health and financial support/benefits
- Recognition and reward programs
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Customer Success Manager ensuring customer engagement and success with AI solutions in agriculture. Collaborate with farmers to improve profitability using advanced tech solutions.
VP of Customer Success leading customer lifecycle and segmentation for a fast - growing SaaS company. Establishing a scalable model in the $40+ billion laundry market to enhance customer retention and success.
Customer Success Manager partnering with B2B clients to ensure value realization and retention of Spacewell's offerings. Driving product adoption and relationships with key stakeholders across multiple domains.
Coordenador de CRM managing CRM campaigns and strategies to enhance operations at Riachuelo. Collaborating across teams to ensure quality and efficiency in campaign execution.
Customer Success Manager focused on revenue expansion and client retention at Neocredit. Managing client accounts and identifying growth opportunities in a hybrid workplace.
Client Success Executive at Meltwater driving value for enterprise - level customers through strategic partnerships and account growth. Collaborating with internal teams to maximize customer satisfaction and retention in a hybrid role.
Senior Technology Portfolio Lead accountable for portfolio leadership across Enterprise CRM and Global Banking AI initiatives. Responsible for aligning business demand and technology strategy while ensuring compliance and effective execution.
Customer Success Manager at Conterra ensuring top strategic customers receive a white glove experience. Building relationships and engaging proactively to meet customer needs and challenges.
Account Manager ensuring implementation of Innovamat's educational methods in schools. Building relationships with educators and driving successful usage of innovative educational tools.