Customer Success Manager in LegalTech helping clients adopt LEAP software. Providing onboarding, support, and tailored training for legal professionals in a hybrid role.
About the role
- Team Lead of Renewals & Retention at Keyloop empowering dealers with digital transformation. Defining strategies and leading the Renewals Desk for recurring revenue growth.
Responsibilities
- Help to define and own Keyloop’s end-to-end renewals strategy across customer segments
- Design and embed the Renewal Excellence Programme, including standardized renewal timelines, milestones, and engagement models
- Establish renewals governance escalation paths, and decision frameworks
- Act as a player-coach, personally owning and closing a subset of renewals
- Recruit, onboard, and coach renewals managers as the function scales
- Create a high-performance, metrics-driven renewals culture
- Co-create & iterate on early-warning indicators and renewal risk scoring
- Contribute to cross-functional renewal risk reviews and action tracking
- Help define and own renewals KPIs, including Gross Revenue Retention (GRR)
- Provide clear visibility of renewal health to ELT and functional leaders
Requirements
- Proven experience building or leading a renewals, retention, or revenue operations function in a B2B SaaS business and complex contracts
- Strong understanding of SaaS commercial models, contracts, and ARR dynamics
- Demonstrated success improving GRR and reducing churn
- Hands-on operator mindset, comfortable executing deals as well as designing process
- Experience creating playbooks, KPIs, and operational frameworks from scratch
- Strong stakeholder management and cross-functional leadership skills
- Experience in multi-product or complex contract environments (Desirable)
- Exposure to global or multi-region renewal operations (Desirable)
- Familiarity with CRM, subscription management, and billing platforms (Desirable)
- Background in Customer Success, Commercial Operations, or Revenue Operations (Desirable)
Benefits
- An inclusive environment to thrive
- Opportunities for professional development
- Investment in personal development
- Supportive and collaborative culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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