Key Account Manager driving new business and shaping the HR tech market in Spain. Working with Protime to develop innovative HR software solutions and expanding the business portfolio.
About the role
- Account Manager managing key client relationships in automotive retail for digital transformation. Lead cross-functional teams to ensure client satisfaction and account growth.
Responsibilities
- Own the Relationship: Serve as the primary point of contact for a defined portfolio of clients, building trusted advisor relationships with senior stakeholders.
- Drive Retention and Growth: Lead initiatives to retain clients and expand revenue opportunities with the sales executive on the accounts through upsell and cross-sell strategies.
- Lead the Pod: Coordinate cross-functional teams (sales, professional services, customer success) to deliver cohesive account strategies and ensure aligned execution.
- Strategic Planning: Develop and maintain strategic account plans, identifying client goals, risks, opportunities, and business outcomes.
- Customer Advocacy: Represent the voice of the customer internally, ensuring that product development, support, and service delivery align with client needs.
- Performance Monitoring: Track account health and performance, using data and insights to proactively address challenges and improve both adoption and satisfaction.
Requirements
- Proven experience in account management, preferably within the SaaS or software sector.
- Strong understanding of B2B technology sales cycles; experience in automotive retail is a bonus but not mandatory.
- Exceptional relationship-building and communication skills, with a consultative and customer-centric approach.
- Ability to lead cross-functional teams and manage multiple stakeholder relationships across complex environments.
- Comfortable with commercial discussions, contract negotiations, and revenue accountability.
- Strategic thinker with a results-driven mindset and the ability to translate business needs into actionable solutions.
- Willingness to travel as needed across the UK.
Benefits
- An inclusive environment to thrive
- Be rewarded for your efforts
- Opportunities for training and support
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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