Service Management Analyst developing and maintaining knowledge management strategy at Syneos Health. Focusing on operational readiness and collaboration between IT project delivery and operational teams.
About the role
- Transformation Project Manager & Business Analyst supporting digital transformation initiatives in the aerospace sector. Leading projects from definition to implementation, ensuring measurable improvements in cost and efficiency.
Responsibilities
- Lead cross-functional transformation initiatives from scoping through execution and stabilization.
- Develop project charters, roadmaps, timelines, and governance structures.
- Manage risks, dependencies, and stakeholder alignment.
- Track KPIs and ensure delivery of targeted operational and financial benefits.
- Define problem statements and clarify business requirements with stakeholders.
- Conduct cost-benefit analyses, make-versus-buy assessments, and scenario modeling to support decision-making.
- Translate business needs into structured requirements for technical and operational teams.
- Map current-state processes and identify efficiency gaps.
- Design future-state workflows aligned with business objectives.
- Support change management and adoption planning.
- Standardize processes across teams where applicable.
- Collaborate with Digital Technology and system teams to support tool implementation and process automation initiatives.
- Assist in defining system requirements and validating business functionality.
- Ensure solutions align with operational and regulatory constraints.
Requirements
- Bachelor’s degree in Engineering, Business, Operations, or related field.
- 5+ years of experience in project management, business analysis, transformation, or similar roles.
- Experience in manufacturing, aerospace, or regulated environments preferred.
- Strong analytical skills with experience in financial modelling and business case development preferred.
- Demonstrated ability to influence stakeholders without direct authority.
- Proficiency in Excel and structured data analysis.
- Excellent communication and presentation skills.
Benefits
- Six additional personal days off per year
- 5 days of Christmas holidays
- Retirement savings plans
- Group insurance policy
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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