Customer Service Specialist in CommBank’s Funding & Settlements team managing business loan processes. Collaborating with stakeholders and providing exceptional customer service to internal and external clients.
About the role
- Customer Service Representative for Amer Sports providing support to retail networks. Responsible for managing customer service function for brands like Arc'teryx and Salomon.
Responsibilities
- Customer service support to retail partners and all brand stores
- Own and manage the customer service function for our retail brands
- Resolve enquiries, complaints, and issues quickly and professionally
- Create, edit, and manage SAP sales orders, returns, and credits.
- Consult customers on product related topics via phone or email
- Collect orders via email and create sales orders in SAP
- Actively manage retail order book / backorders across all brand categories
- Support all stakeholders on retail and order book matters
- Troubleshoot SAP issues and guide team members through errors.
- Provide order book reporting to various stakeholders
- Run SAP reports to support decision making and operational visibility
- Identify issues, diagnose root causes, and create real time solutions.
Requirements
- Demonstrated experience working in a customer service or retail role
- Exposure and clear examples of following and executing processes and procedures in various systems
- Being solutions led
- Excellent knowledge of returns policies
- Strong customer interaction skills
- Keen to learn about products or understand technical products from previous roles
- Passionate about providing support to retail stores and customers.
Benefits
- Competitive salary, bonus + super
- Free product and generous allowances to get you kitted out for all your sporting adventures!
- Flexible working environment, including additional school holiday flexibility / support
- When at Head office, work in a state-of-the-art 6-star energy efficient facility, with a huge business focus on environmental and social strategies
- Support in career development, wellbeing, and personal growth
- Regular staff activity days, including camping, snow trips, fun runs and more!
- Company supported volunteering program.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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