ServiceNow Developer enhancing and supporting the platform at Freshfields. Collaborate with senior engineers to deliver solutions across ITSM, HR, and more.
AL
Hybrid ServiceNow Business Analyst
Posted 4 months ago
About the role
- Business Analyst at Ameriprise, liaising between IT and business, enhancing performance through technical solutions and robust requirement analyses.
Responsibilities
- Act as the liaison between the business and IT organizations
- Assist with the technical analysis of business requirements, problem-solving, and troubleshooting
- Accountable for ensuring clear, concise requirements have been captured
- Participate in testing, issue resolution, and support implementation check-out process
- Facilitate development of procedural documentation and manuals
Requirements
- Bachelor’s degree in computer science, engineering, business, or comparable studies
- 3-6 years of experience in Requirement Analyses
- Analytical mind and problem-solving aptitude
- Good to have ServiceNow Admin Cert, CIS – VR, CIS – SIR
- Experienced in Story writing in ServiceNow JIRA, SDLC Agile module, Visio
- Knowledge of Modules - Vulnerability Response, Security Incident response & Threat intelligence
- Good to have knowledge – GRC & Security Operations Center
- Understanding of basics of REST and SNOW Integration
- Good to have knowledge of Service Portal & Workspaces
Benefits
- Inclusive, collaborative culture
- Opportunities to make a mark and make a difference in the community
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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