Associate Director of Operations overseeing operational functions for the School Leadership Program at the University of Pennsylvania. Leading strategic initiatives and recruitment efforts while ensuring high - quality participant experiences.
AL
Hybrid Senior Operations Professional
Posted 2 weeks ago
About the role
- Senior Operations Professional processing financial transactions accurately for high-priority clients in a diversified financial services company. Managing high-volume caseload and implementing process improvements.
Responsibilities
- Independently process, reconcile and/or balance for the assigned product according to department policy and procedures
- Research and respond to more complex issues escalated from operations teams
- Take a lead role in communicating resolution status updates to appropriate parties
- Identify process improvements and implement solutions as appropriate
- Ensure processing of transactions follow industry rules/regulations and internal compliance procedures.
- Effectively manage a high-volume caseload to ensure that all issues are resolved quickly and accurately.
- Process transactions, including both routine and sophisticated, involving high-priority accounts in a timely, efficient, and accurate manner.
- Complete day-to-day operations processing tasks, such as auditing, processing transactions, and approval of reissued and rewritten transactions, as well as frontline underwriting, where appropriate.
- Participate in various team or department project requests, as assigned.
Requirements
- Education: High school or GED
- Experience: 3-5 years of relevant experience
- 3+ years of operations, processing, or customer service experience
- Proven ability to research and resolve issues, with demonstrated analytical and problem-solving skills
- Strong attention to detail, with the ability to work under tight time frames and deadlines, while achieving a high degree of accuracy
- Effective written and verbal communication skills with the ability to understand and communicate complex issues.
- Product-specific or financial services industry experience.
Benefits
- vacation time
- sick time
- 401(k)
- health, dental and life insurances
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