Hybrid Account Specialist, Leasing Operations

at American Tower

• Job title: Account Specialist, Leasing Operations
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $24 - $31 per hour
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Woburn, United States

About the role

• Account Specialist in Leasing Operations joining American Tower’s team. Focus on customer experience from application creation to project closeout in a fast-paced environment.

Responsibilities

• Provide to Managers and Account Project Managers (“APM”), support with various tasks, including collocation project set- up and tracking, application re-approvals, document creation and retrieval, notices to proceed, rights of first refusal, engineering load lists, post-installation audits, asset integrity calculations, and processing purchase orders.
• Create and submit applications into the Online Application system (“OLA”) by reviewing and understanding the customer’s proposed tower and ground equipment configuration.
• Assemble and deliver/upload customer documents, including PO requests, lease packages and other project level deliverables. Coordinate document and data uploads into internal and external systems.
• Provide to APMs support with tracking and following up with internal teams on incidental project-related items, including letters of authorization, building permit applications, zoning documentation, and compliance and environmental clearances.
• Provide to team support in processing applications through the transactional components of the process by triggering lease drafts and assisting with resolving issues that arise through the quality control review.
• Input project-related administrative items, such as one-time fee requirements, special project coding, and jurisdictional requirements, into the collocation project tracking system upon application receipt through OLA.
• Other duties as assigned.

Requirements

• Bachelor’s degree or equivalent work experience required.
• Telecommunications industry experience preferred.
• Experience with project management, with a focus on data integrity and process improvement preferred.
• Experience interpreting legal documents, including real estate leases and contracts preferred.
• Strong written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
• Ability to work with different functional groups and levels of employees to effectively and professionally achieve results.
• Strong organizational skills; ability to accomplish multiple tasks within the agreed upon timeframes through effective prioritization of duties and functions in a fast-paced environment.

Benefits

• healthcare coverage
• a 401(k) savings plan
• paid time off
• company holidays
• sick leave
• parental leave
• access to an Employee Assistance Program focused on mental and financial wellness