Customer Success Specialist managing customer onboarding, satisfaction, and upselling for Lexroom's legal AI platform. Collaborating with internal teams and ensuring excellent customer feedback and KPI tracking.
About the role
- Junior Customer Success Analyst responsible for B2B client management at Amcham Brasil. Engaging in a dynamic environment to achieve successful outcomes for various enterprises.
Responsibilities
- Manage and maintain relationships with a portfolio of B2B clients (small, medium, and large enterprises)
- Manage targets and performance/results
- Conduct renewal follow-ups
- Identify new business opportunities
- Lead and facilitate meetings
- Interact with internal teams (events and content, finance, sponsorship, etc.)
- Participate in events, committees, and seminars
Requirements
- Bachelor's degree completed or in progress
- Proficiency with Microsoft Office
- Experience in customer service and relationship management
- Availability to work in a hybrid model – on-site 3x per week
- Proactive, curious, and engaged to meet targets and deliver results
- Flexible and dynamic when interacting and negotiating with companies across multiple sectors
- Motivated by challenges
- Customer-centric mindset
- Clear and objective written and verbal communication skills
- Able to work constructively and respectfully in a team to achieve shared goals
Benefits
- Multi-benefit card for meal and food allowances
- Transportation voucher or fuel allowance
- Wellhub
- Birthday day off
- Complimentary fruit in the afternoons
- Employee happiness program
- Pet Love
- SESC access credential
- Health insurance
- Group life insurance
- Discounts on courses, postgraduate programs, and MBAs
- Access to AmCham training programs
- Year-end recess
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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