Customer Success Specialist managing customer onboarding, satisfaction, and upselling for Lexroom's legal AI platform. Collaborating with internal teams and ensuring excellent customer feedback and KPI tracking.
About the role
- Customer Success Analyst managing B2B relationships and achieving business goals in a hybrid work model. Engagement and collaborations with various internal teams for service improvement.
Responsibilities
- Management and relationship oversight of a B2B client portfolio (small, medium, and large companies)
- Management of targets and results
- Conduct renewal follow-ups
- Identify and map new business opportunities
- Lead and facilitate meetings
- Collaborate with internal teams (events & content, finance, sponsorship, etc.)
- Participate in events, committees, and seminars
Requirements
- Bachelor's degree completed or in progress
- Proficient in Microsoft Office suite
- Experience in customer service and client relationship management
- Availability to work in a hybrid model — in-office 3 days per week
- Experience interacting with corporate clients
- IT IS VERY IMPORTANT THAT YOU:
- Be proactive, curious, and engaged to achieve targets and results
- Be adaptable and dynamic when interacting and negotiating with companies across multiple sectors
- Be driven by challenges
- Put the customer at the center of your actions
- Communicate clearly and objectively, both written and verbally
- Work constructively and respectfully in a team environment to achieve shared results
Benefits
- 🍽️ Multi-benefit card for meal and food allowances
- 🚌 Commuter allowance or ⛽ fuel allowance
- 🏋️♂️ Wellhub (wellness benefits)
- 🎉 Day off on your birthday
- 🍎 Afternoon fruit provided
- 💛 Wellbeing / happiness program
- 🐾 Pet Love program (pet-friendly benefits)
- 🏥 Health insurance
- 🛡️ Group life insurance
- 📚 Discounts on courses, postgraduate programs, and MBA programs
- 🌍 Access to Amcham training and development programs
- 😌 Year-end break
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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