Customer Success Specialist managing customer onboarding, satisfaction, and upselling for Lexroom's legal AI platform. Collaborating with internal teams and ensuring excellent customer feedback and KPI tracking.
About the role
- Intern in Customer Success responsible for B2B client relations and achieving financial goals. Supporting executive partners with tailored success plans.
Responsibilities
- Managing a portfolio of B2B clients
- Managing objectives and financial targets and results
- Continuous application of learnings and training when presenting Amcham activities to senior executives of client companies
- Mapping new departments and executives within client companies for Amcham engagement and relationship-building
- Identifying and communicating opportunities and demands; participating in Amcham seminars, committees, and activities
- Liaison with the Products and Services team
- Participation in Commercial Campaigns.
Requirements
- Currently enrolled in a bachelor’s degree in Business Administration, International Relations, Commercial Management, Marketing, Advertising or related fields
- Basic knowledge of Microsoft Office suite is desirable
- Availability to work in a hybrid model, with 3 days per week on-site
- **IT IS VERY IMPORTANT THAT YOU:**
- Have time and priority management skills
- Be proactive, curious, and engaged to drive continuous improvement
- Be able to work constructively and respectfully in a team to achieve shared results
- Be organized and able to multitask
- Be flexible
- Have clear and objective written and verbal communication
Benefits
- 💰 Internship stipend
- 🏥 Health benefits
- 🍽️ Multi-benefits card for meal and grocery allowances
- 🚌 Transportation allowance
- 🏋️♂️ Wellhub (wellness program)
- 🎉 Day off on your birthday
- 🍎 Afternoon fruit
- 💛 Well-being program
- 🐾 Pet Love
- 🪪 SESC membership
- 🛡️ Group life insurance
- 🌍 Access to Amcham training and development programs
- 😌 Year-end break
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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