Customer Success Manager fostering customer relationships and optimizing product usage for Power Factors, a clean energy software provider. Lead onboarding, product adoption, and collaboration with internal teams.
About the role
- Customer Success Manager enhancing client relationships and developing growth strategies in a hybrid role. Engage with clients to drive satisfaction and success with AI-based solutions.
Responsibilities
- You independently organize and document customer meetings, including kick-offs, regular Jour Fixes (status meetings), and follow-ups
- You act as the primary point of contact for our customers, ensuring questions are answered and issues are reliably resolved
- You manage and prioritize multiple customer topics simultaneously and keep track of their deadlines
- You guide customers through a smooth onboarding process and ensure our product is presented, understood, and used optimally
- You proactively analyze customer needs and ask targeted questions to identify opportunities, strengthen long-term relationships, and help customers get the most out of amber
- You are responsible for upsell opportunities by demonstrating the added value of our solution and motivating customers to adopt additional features, connectors, and licenses
- You develop concepts and processes to make customer support more efficient and work on automations as well as the further development of our CRM system
Requirements
- You have experience in direct customer contact and know how to build and maintain relationships on an equal footing
- You work proactively and take responsibility by organizing appointments yourself and reliably keeping them
- You can effectively prioritize tasks while maintaining an overview to provide the best possible support to our customers
- You are a strong communicator and convey both technical content and AI best practices clearly and solution-oriented
- You ask questions actively, contribute to critical processes, and engage proactively in customer conversations to act as an effective facilitator—especially during key phases like kick-offs
- You speak fluent German and English to provide the best possible support to our customers
- You have a good sense for customer needs and derive appropriate measures for retention and upselling
Benefits
- Workations — As you will be working in an international team, our workations have so far always been international 🏖️
- Attractive, performance-based compensation with a substantial fixed salary component and an additional variable bonus 💰
- We support your personal development through training and give you room for personal responsibility
- Work flexibly — whether from home or from one of the coolest co-working spaces in Aachen (the Digital Church) or in Cologne, whenever it suits you
- We cover your Germany job ticket so you can travel flexibly
- A team of motivated people who are eager to make AI solutions accessible to medium-sized companies
- Work with the latest technologies & tools 🔨
- With us you'll have the chance to take responsibility from day one, actively shape our customer strategies, and play a decisive role in the success of an innovative AI product
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