Senior Relationship Manager managing key strategic clients for Iress, Australia's technology company. Building trusted partnerships and driving client success to enhance revenue growth.
About the role
- Account Manager managing end-to-end relationships with top brand accounts at Almedia. Focusing on client success, business growth, and cross-functional collaboration to maximize outcomes.
Responsibilities
- Own end-to-end management of top accounts by maintaining daily email touchpoints, running weekly check-ins, and delivering in-person QBRs with documented next steps in the CRM
- Create and execute growth plans for the top brand cohort that optimize programs and promotional calendars
- Proactively generate new business by pitching to target brands through outbound channels and events
- Raise the bar on account health visibility by establishing a clear KPI framework and a monthly executive narrative that highlights GMV trends, risks, and required actions across priority brands
- Improve team speed and ownership by standardizing QBR prep, issue escalation, and follow-through workflows
Requirements
- Experience managing enterprise retailers, marketplaces, or D2C brands in cashback, loyalty, affiliate, or performance partnerships
- Proven outbound success pitching cashback to new brands and expanding existing accounts
- Ability to turn data into prioritization for a top-100 brand list, and acting quickly on risks and opportunities to maximize revenue and retention
- Strong cross-functional execution coordinating with marketing, ops, product, and finance to launch campaigns end-to-end, owning escalations, timelines, SLAs, and stakeholder updates
Benefits
- Almedia is an equal opportunity employer
- We embrace and celebrate diversity
- Opportunities for growth and development
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