Lead IT Engineer managing complex IT environments at a fintech startup in Manila. Overseeing infrastructure, compliance, and vendor relationships in a hybrid work setting.
About the role
- IT Manager overseeing IT initiatives both independently and as part of a team at A-LIGN. Responsible for team member training and support escalation while collaborating with the IT Security team.
Responsibilities
- Work onsite in Tampa, FL
- Manage direct reports across international offices
- Oversee ticket requests and inventory processes from start to finish
- Monitor service activity and distribute metrics reports
- Identify and resolve recurring issues
- Handle inventory stock levels and purchase requests
- Supervise user onboarding and offboarding procedures
- Facilitate weekly new hire IT training sessions both remotely and onsite
- Maintain internal documentation and knowledge base articles
- Provide training and mentoring to support team members
- Utilize AI and Automation to improve and scale processes
- Respond to technical support tickets, calls, emails, and personnel requests
- Assist with ticket escalations and coordinate with Engineering and Security teams
- Act as subject matter expert and resource for team inquiries
- Support project plan implementation and training
- Manage IT vendors and work with the compliance team to maintain vendor compliance
- Communicate effectively with timely, relevant updates
- Prioritize workload to ensure timely task completion and client satisfaction
- Complete projects assigned by the IT Director
Requirements
- An Associate degree and relevant certifications or bachelor’s degree / relevant work experience
- 5+ years of professional experience in an IT Help Desk or Service Desk role
- 2+ years in a lead or management role
- Directly related experience supporting help desk operations via a ticketing system, and call center experience
- Proven experience with M365 MEM/Intune Administration
- Possess a strong understanding of Windows, Office, Exchange Online, SharePoint Online, PowerShell, and Teams
- Experience with Zendesk is a plus
- Experience with Copilot and other AI is a plus
- Excellent customer service practices & ability to interface at all levels of the user spectrum
- Strong verbal, project and people management skills
- Love for teamwork and commitment to building a world-class global customer experience
- Ability to exercise independent judgment and work under minimal supervision
- Excellent troubleshooting skills
Benefits
- Healthcare, Dental, and Vision Benefits
- Employer Paid Life Insurance and Disability Insurance
- EAP - Employee Assistance Program
- Pet Insurance
- 401(k) Plan with Employer Matching
- Competitive Bonus Structure
- Home Office Reimbursement
- Certification Reimbursement
- Personalized Career Coaching
- Generous Paid Time Off
- Paid Office Closure December 25-January 1
- Vacation Bonus
- Summer Hours
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
IT Support & Systemadministration role in Hamburg providing support, training, and infrastructure management in a hybrid environment.
Credit Manager at Northern Trust managing credit risk and real estate lending programs. Leading teams, ensuring compliance, and advising on policies and regulations.
IT Manager managing information systems for ASSA ABLOY, ensuring system security and updates. Collaborating on digital infrastructure and preparing IT tools for new employees.
Operations Analyst in Payment Investigations at TD Securities. Collaborating with clients and internal teams for effective payment solutions and fraud recovery processes.
Internal Audit Manager overseeing audit engagements ensuring compliance and enhancing audit function at Orbia Advance Corporation. Responsible for audit plans, team management, and compliance monitoring.
First Level Support team member for IT inquiries in a family - run software company. Handle customer requests effectively via phone and email with empathy.
Group Procurement IT Specialist managing supplier relationships and contracts for Benefact Group in Gloucester. Driving cost efficiency and compliance with regulatory requirements in a hybrid work environment.
IT Manager leading technology strategy for credit card products at Naranja X. Responsible for AI - First product development across the region with a flexible hybrid work model.
Public Benefit Specialist interviewing patients for state Medicaid eligibility and assisting with application processes while ensuring timely billing. Work located at Tower - Pottstown Hospital, Pottstown, PA.