Develop and review code on the ServiceNow Platform. Lead technical aspects of enhancements and collaborate with team members for project design and implementation.
About the role
- First Level Support team member for IT inquiries in a family-run software company. Handle customer requests effectively via phone and email with empathy.
Responsibilities
- First point of contact: You are the primary contact for customer inquiries — by phone or email
- Ensure customer satisfaction: With your empathetic approach you make customers feel well looked after and understood
- Structure inquiries: You record and structure requests and forward them to the appropriate specialist departments
- Documentation: You document all information and processing steps in our ticketing system
- Cover service hours: Ideally you support our team Monday to Friday between 2:00 PM and 6:00 PM and ensure reliable availability of our customer service during this time.
Requirements
- Strong communication skills: You approach people openly, listen attentively and quickly identify the core of an issue
- Structured way of working: You work carefully and in an organized manner and keep an overview even when handling multiple requests
- IT affinity: You are confident working on a computer and have an interest in software and technical topics
- Willingness to learn: You enjoy diving into new topics and continuously developing your skills
- Very good German language skills: For communication with customers and the team, both spoken and written.
Benefits
- Home office: You will work predominantly remotely
- A supportive team: You will work in a family-like company culture with strong team spirit and mutual support
- Fair compensation: We offer an hourly wage of €15.
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