Senior IT Systems Technician providing IT support for multiple offices and remote staff. Managing hardware, software, and network issues in a fast - paced environment.
About the role
- Operations Analyst in Payment Investigations at TD Securities. Collaborating with clients and internal teams for effective payment solutions and fraud recovery processes.
Responsibilities
- Provide first point of contact support for email and/or SWIFT correspondence and ensure all queries from both internal and external clients are acted upon in a timely and professional manner
- Investigate payments messages that have issues within the payment process
- Complete investigations – report / escalate risk issues identified or process gaps
- Handle ad-hoc helpdesk and liquidity manager calls from internal stakeholders
- Seeking out efficiencies to build and cultivate an environment that challenges the status quo and adopts technology that helps improve workflow and processes
- Prioritize and manage own workload with minimal supervision to meet productivity and verification targets
- Demonstrate good teamwork and best practices to your colleagues by providing on-going feedback and guidance to help improve individual strength that leads to better business outcomes
- Build and maintain relationships with others through clear communication, persuasive language and active listening
- Support the timely and accurate completion of business processes and procedures according to Service Level Agreement (SLA) requirements
- Assist in UAT, BCP testing and other ad-hoc projects as required
Requirements
- Minimum 2 years of professional and relevant experience in payment investigation
- Strong understanding of SWIFT messages
- Risk awareness and attention to details / meticulous and strong follow-up skills
- Knowledge of various systems such as PMG, Swift Alliance, IntelliTracs, AS400 would be an advantage
- Self-motivated individual with good time management skills
- Team player and ability to multi-task in a fast-paced environment
- Analytical and excellent attention to detail
- Innovative mindset to improve processes to minimize risk and increase efficiency
- Flexibility to work during public holidays (details to be discussed during interviews)
Benefits
- Health and well-being benefits, including medical coverage
- Paid time off
- Career development
- Reward and recognition programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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