Audit Manager I responsible for executing audit engagements and managing senior management relations. Leading initiatives in financial crimes audit within a well - established bank.
GN
Hybrid Director, IT Support Services
Posted 2 days ago
About the role
- Director of IT Support Services leading a high-performing team delivering IT support for New Brunswick's government and healthcare professionals. Championing service excellence and modernization in technology delivery.
Responsibilities
- Lead a diverse team and continuously improve service desk and deskside support operations, ensuring consistent, high-quality service to GNB departments and provincial hospitals.
- Build a service excellence culture rooted in ownership, proactive communication, and a client-first mindset.
- Drive technology modernization and innovation—leveraging self-serve options, process automation, and artificial intelligence capabilities to streamline support, reduce manual dependencies and improve client experience.
- Optimize end-user device deployment, refresh cycles, and asset management practices, exploiting vendor capabilities to streamline procurement and direct-ship workflows.
- Establish and monitor operational performance metrics to support continuous improvement and accountability.
- Lead change management initiatives and embed best practices into daily operations to build a resilient, adaptable team.
- Collaborate with senior IT leaders and government partners to align support services with evolving business needs.
- Manage the unit’s budget and resources, ensuring cost-effective operations that maximize value for partners.
Requirements
- University degree or diploma in a relevant field (Business Administration, Public Administration, Computer Science, etc.)
- At least six (6) years of management experience leading teams, including experience at a senior level with significant HR and financial responsibilities. Equivalent combinations of training and experience may be considered.
- Demonstrated people-first leadership style, builds trust, empowers teams, and creates a respectful, inclusive, psychologically safe work environment.
- Demonstrated ability to build and sustain strong, collaborative relationships with colleagues, partners, clients, and vendors to achieve shared service outcomes.
- Demonstrated experience leading large teams and driving transformational change to achieve measurable service improvements.
- Experience in or working knowledge of a service desk or call Centre environment.
- Strong interpersonal and communication skills in English (written and verbal)
- Ability to occasionally travel within the province.
Benefits
- paid vacation
- health
- dental
- life
- long-term disability
- pension
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