Customer Success Manager tasked with managing IT services and customer relationships post sale for colocation and cloud solutions. Ensuring value and engagement to drive renewals and expansion.
About the role
- Customer Success Consultant at Aliant focusing on client renewals for efficient service delivery ensuring satisfaction. Engaging with clients and managing contract renewals.
Responsibilities
- Manage a portfolio of clients during the contract renewal period, ensuring predictability and efficiency in the process.
- Proactively contact clients approaching contract expiration to present renewal proposals and negotiate, clarifying all terms and conditions.
- Review and adjust contractual documents related to renewals, such as addendums, terms, and clause updates.
- Evaluate the client's history, current situation, and needs to conduct negotiations aligned with internal guidelines.
- Record all renewal progress in internal systems, maintaining organized and traceable records of interactions.
- Collaborate with departments such as Legal, Finance, and Support to resolve issues that impact the contractual process.
Requirements
- Bachelor's degree completed or in progress in Law, Business Administration, or related fields.
- Proficient in Microsoft Office, especially Excel and PowerPoint.
- Strong organizational skills and excellent deadline management, essential for the renewal cycle.
- Clear communication, conciseness, and negotiation skills.
- Ability to handle objections and propose alternatives aligned with both the client and the company.
- Analytical, results-oriented profile with a strong desire to learn and develop.
- Experience with the renewal process.
- Previous experience in client service, preferably B2B.
- Experience or knowledge in drafting and reviewing contracts and addendums, including attention to detail, basic legal language, and clause adaptation.
- Previous experience in renewal, retention, customer service, or administrative/commercial areas.
- Experience with CRM (HubSpot).
- Fluent in English or Spanish.
Benefits
- Health and dental insurance.
- TotalPass for access to fitness and leisure activities.
- Physical and mental health programs (Eleva).
- iFood Benefits Card: Flexible modality to manage your balance according to your preferences. Categories include meal, groceries, home office, among others.
- Transportation voucher.
- Or reimbursement for rideshare trips, company shuttle, or parking, facilitating your commute (if you do not opt for the transportation voucher).
- Profit-sharing (PLR) linked to target achievement, tenure bonuses, marriage or newborn bonuses, and a Day Off during your birthday month.
- Annual allowance for books, courses, or events, and support for postgraduate, undergraduate studies, and language courses.
- Life insurance for you and your beneficiaries.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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