Group Supplier Warranty Manager managing warranty claims investigation and resolution for components in ADL vehicles. Collaborating with supplier teams and driving improvements in product robustness.
Responsibilities
Lead the investigation, validation, and resolution of supplier warranty claims for components used in ADL vehicles
Manage the full warranty claim lifecycle
Coordinate root cause analysis
Ensure timely corrective actions
Collaborate with supplier quality teams
Integrate warranty data into supplier scorecards
Support audits to reduce failures
Quantify financial impacts
Negotiate cost recovery
Provide insights to improve product robustness and supplier performance
Requirements
5+ years in supplier quality, warranty management, or automotive manufacturing roles
Strong knowledge of automotive quality tools and standards (8D, FMEA, PPAP, IATF 16949)
Experience with ERP systems (Syspro preferred)
Familiarity with telematics and data-driven warranty analysis is desirable
HNC/HND in Engineering, Automotive Technology, or Supply Chain (bonus)
Six Sigma or Lean certification (bonus)
Applied understanding of AIAG CQI-14 (bonus)
Experience in commercial vehicle or bus manufacturing (bonus)
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