Junior Infrastructure Analyst supporting IT environments at Riachuelo. Ensuring application availability and assisting in monitoring and troubleshooting activities.
GL
Onsite IT Service Desk Analyst – German, English
Posted 7 hours ago
About the role
- IT Service Desk Analyst providing comprehensive IT support to ALDI colleagues across multiple regions. Analyze issues, install programs, and collaborate on IT solutions while maintaining high service standards.
Responsibilities
- Provide IT support to ALDI colleagues in offices and logistics centers in the US, Australia, and Europe via phone and e-mail from our Budapest office and home office.
- Analyze and work towards the resolution of emerging IT errors related to software, hardware, and network systems.
- Record, track, and follow up on incidents and requests using our ticketing system (ServiceNow).
- Collaborate with training, quality, and expert groups.
- Install programs, perform data backup through remote access.
- Test new hardware and software to ensure compatibility and performance.
Requirements
- Confident intermediate or higher English AND German written and oral language skills.
- Willingness to work in shifts (7/24), on weekends, and on bank holidays as well (additional shift allowance is applicable).
- High school diploma or higher education.
- Eager to learn and adapt to changes and new IT solutions.
- Customer-focused with strong communication skills.
- Maintain a high standard towards own work and demonstrate excellent problem-solving abilities.
- Team player with a positive attitude.
Benefits
- State-of-the-art working environment, easily accessible by public transportation.
- Comprehensive training programs and professional development opportunities.
- Support for maintaining a healthy work-life balance.
- Home office possibility.
- Secure, long-term job opportunity with outstanding salary and benefits.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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