Hybrid Senior Manager, Revenue Operations

at Airwallex

• Job title: Senior Manager, Revenue Operations
• Job type: Full Time
• Experience level: Senior
• Salary: $151,000 - $230,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, San Francisco, United States

About the role

• Senior Manager driving revenue operations for North America at fintech company Airwallex. Build and optimize revenue processes with a regional team in San Francisco.

Responsibilities

• Develop and execute the regional revenue operations strategy, priorities, and operating plans across all revenue-generating teams in North America.
• Build, document, and continuously improve end-to-end revenue processes from lead generation through opportunity management, forecasting, closing, and post-sale expansion and retention.
• Partner closely with Sales, Marketing, Account Management, Partnerships and Finance to define KPIs, build reporting and dashboards, and run analyses that inform go-to-market decisions and performance improvements.
• Design, operationalize, and administer revenue, commission, and commercial compensation frameworks in partnership with global Revenue Operations, Finance and regional leaders.
• Select, implement, and optimise the commercial tech stack for North America (for example CRM, sales engagement, forecasting and planning tools), including data quality, governance and user enablement.
• Establish and oversee regional system administration and support for commercial tools, ensuring teams have the resources, training and documentation needed to adopt new processes and tooling.
• Lead and support change management for new processes, tools, and incentive structures, ensuring clear communication, documentation and feedback loops with commercial teams.

Requirements

• 5+ years of experience in revenue operations, sales operations, commercial strategy, or a related analytical role supporting B2B go-to-market teams.
• Strong understanding of end-to-end sales and customer lifecycle processes, including lead management, pipeline management, forecasting, and post-sale account management or customer success.
• Proven experience using data and analytics to diagnose performance, build recommendations, and drive operational change with commercial stakeholders.
• Demonstrated ability to build and improve processes in high-growth or zero-to-one environments, with strong organisational and project management skills.
• Excellent communication and interpersonal skills, with a track record of partnering directly with sales and commercial leaders.
• Strong business acumen, structured problem solving skills, and an organised way of working.
• Bachelor’s degree or equivalent practical experience.

Benefits

• medical, dental, and vision insurance
• 401(k) plan
• short-term and long-term disability
• basic life insurance
• well-being benefits
• 20 paid days of vacation
• 12 paid days of company holidays in a calendar year