Account Manager building relationships with top tier customers at Airwallex. Driving value through client solutions and ensuring satisfaction within the Canadian market.
Responsibilities
Serve as the go-to expert on the Airwallex platform, understanding customer needs and tailoring solutions to meet them
Identify and convert new opportunities within existing accounts, driving increased platform adoption and revenue
Conduct consultative meetings with senior leaders, showcasing the business value of Airwallex's innovative solutions
Partner with internal teams to optimize the client experience and maximize platform utilization
Deeply understand customer needs through various feedback channels, including data analysis, surveys, and QBRs
Mentor junior team members and provide strategic guidance on key account decisions
Requirements
At least 3 years of proven success in software sales or account management within the technology or SaaS industry
Prior experience in API sales or account management and proficiency with Salesforce
Demonstrated expertise in value-based solution selling and navigating complex sales cycles. Comfortable presenting to and closing deals with C-level executives
Self-motivated and results-oriented, with a passion for exceeding goals and a willingness to go the extra mile
A genuine commitment to understanding and exceeding customer needs, consistently prioritizing their satisfaction and success
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