Internal Communications Coordinator managing daily communications and events at Perkins NGO. Collaborating to enhance employee engagement through storytelling and logistics.
About the role
- Communications Supervisor responsible for training and coaching communication specialists to improve performance at Air Methods. Managing communication tasks and ensuring compliance with policies and procedures.
Responsibilities
- Responsible for the training, coaching and development of all communication specialists assigned to their team.
- Manage multiple job duties on a daily basis, to include all communication specialist duties along with assigned quality assurance tasks.
- Facilitate productive use of employee downtime by providing on-going training to their staff.
- Interface with the flight program as a contact source and liaison with the communications center.
- Relay any significant complaint or potential program issues to the Client Services Manager.
- Guide, evaluate and lead Communication Specialist in their daily job duties through ample monitoring and feedback sessions.
- Promote an environment of teamwork and continuous improvement in their assigned staff members.
- Assist in the integrating/transitioning new programs into the communications center.
- Provide support to their assigned region providing excellent customer service with a professional image.
- Participate in the training of new employees and assist the managers in monitoring the progress of the trainee.
- Promote positive communication between Communications Specialists, members of Flight team and outside agencies.
- Implement PAIP procedures and make proper notifications for these events.
- Monitor shift activity and contact necessary on-call person as workload or sick calls dictate.
- Work with the AirCom Operations Manager to champion an environment of teamwork and continuous improvement.
- Complete billing mileage verifications.
- Work closely with the Quality Assurance department to carry out necessary improvements as a result of their feedback and observations.
- Complete annual employee and competency analysis of assigned employees.
- Other Duties as assigned.
Requirements
- High school diploma or general education degree (GED); or one to three years’ related experience and/or training; or equivalent combination of education and experience.
- Bachelor’s degree (B.A or B.S.) preferred
- 1 year management or supervisory experience preferred
- Customer Service experience preferred
- Aviation industry experience preferred
- Ability to be a team player with a professional attitude
- Excellent written and verbal communication
- Excellent organizational skills, detail oriented, ability to prioritize and multi-task and meet deadlines.
- Intermediate Microsoft Suite, including Word, Excel and Outlook required
- EMT, CNA, CMT or pre-hospital equivalent experience preferred
Benefits
- For more information on our industry-leading benefits, please visit our benefits page here.
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