Sales Manager leading a team of Account Executives to transition customers from legacy systems to AI-driven communications. Focused on driving revenue growth and operational success.
Responsibilities
Own team quota attainment, forecast accuracy, and overall pipeline health
Actively coach deals in flight, join customer calls, and dig into discovery, deal strategy, and close plans
Maintain a strong in-office presence to drive pace, urgency, and accountability
Lead the shift from legacy telephony selling to AI-driven, outcome-based conversations
Coach AEs to sell transformation focused on agent performance, efficiency, and customer experience
Ensure reps can clearly articulate ROI, value realization, and long-term impact of AI adoption
Continuously adapt sales motions as customer needs, product capabilities, and the AI landscape evolve
Hire, develop, and retain high-performing sales talent
Set clear standards for preparation, curiosity, execution, and follow-through
Deliver direct coaching and make decisive performance calls when needed
Drive best-in-class pipeline management, including strong qualification and disciplined deal inspection
Ensure reps multi-thread effectively across customer organizations and engage the right stakeholders
Push for clarity on decision criteria, buying process, and next steps in every opportunity
Hold the team accountable to accuracy, rigor, and speed
Bring new ideas to how we sell, coach, and scale using data, AI tools, and experimentation
Challenge legacy ways of working and raise expectations for what great looks like
Foster ownership, urgency, learning, and resilience
Serve as a culture carrier for the NYC office and broader sales organization
Balance high expectations with trust, transparency, and investment in people
Requirements
4+ years of B2B sales experience, ideally with at least 2 years managing Account Executives as a Team Lead or People Manager (highly preferred but not a requirement)
Proven ability to hit quota through teams in fast-moving environments
Experience selling transformational or behavior-change solutions such as AI, SaaS, or workflow platforms
Strong deal coaching and pipeline management skills
Comfort getting deeply involved in deals when it matters
Ability to multi-thread complex customer organizations and drive alignment
Innovative mindset and ability to adapt quickly to change
Willingness to be in the office 4+ days per week and help build a strong local sales culture
Benefits
Medical, dental, and vision insurance is 100% covered
401k plan with company matching!
Unlimited PTO — take the time you need to come to work feeling great!
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