MOCC Coordinator managing care coordination within Indiana’s Medical Operations Coordination Center. Driving day - to - day implementation and collaboration among healthcare providers to enhance health outcomes.
About the role
- Service Operations Support Case Worker facilitating escalated service-related questions and guiding clients at Corebridge Financial. Collaborates across business units to enhance service delivery.
Responsibilities
- Facilitate the review and completion of escalated issues.
- Timely handling of complex and escalated service-related questions and exceptions
- Set reasonable expectations with clients and communicate updates
- Work within guidelines for case handling and responsiveness
- Relationship building with business units, intercompany service departments, Internal/External Wholesalers and Financial Advisors
- Facilitation of exception reviews
- Develop resolution recommendations
- Ability to think outside the box
- Partner with business units for service improvements
Requirements
- 3+ years combined experience in Operations with Corebridge
- Proficient in Oasys, NoteSource, AWD, and/or Navisys and SunView, preferably both
- Vantage knowledge preferred
- Knowledge of fixed, index and variable products and processes
- Strong written and verbal communication
- Strong interpersonal skills with high energy level
- Proven track record of problem-solving skills
- Passionate about customer service
- Attention to detail, accuracy and quality
- Ability to work with Senior Management across business lines without supervision
- Strong team player
- Enjoys fast paced environment
- Attendance and performance must be in good standing.
Benefits
- Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
- Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
- Employee Assistance Program: Confidential counseling services and resources are available to all employees.
- Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
- Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
- Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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