Customer Service Representative managing patient accounts at OrthoCarolina. Responsible for answering calls, assisting patients, and processing insurance claims.
About the role
- Customer Service Representative providing support for veterans and end users. Processing orders and assisting with device setup for a leading mobile mPERS manufacturer.
Responsibilities
- Respond to any questions or concerns from the VAs and establish positive relationships
- Process orders from the VAs in a timely manner while maintaining accuracy
- Create sales orders in Netsuite
- Activate devices and ensure orders are processed for the day
- Create and send invoices after orders have been processed
- Assist end users in setting up their accounts, activating, and testing their devices
- Process returns, replacements, and accessories that are needed by end users
- Cross train in shipping and RMA testing
- When needed help ship out devices and account for inventory
- Test returned devices for defects
- Adapt to new processes and technology
- Assist with projects as required
- Work with other departments to maintain efficiency and find resolutions to larger technical issues
Requirements
- High school diploma or GED Required
- Must be able to pass a drug test and background check
- Proficiency with Microsoft Office/Google Products
- Customer Service experience preferred
- Self-manage with moderate supervision
- Team player with can-do attitude
- Results-oriented, creative-problem solver; Able to meet deadlines
- Attention to detail, focus, follow-up and follow-through; methodical time management
Benefits
- Medical, vision, and dental benefits
- 401(k) retirement plan with company match
- Generous PTO
- Company-paid Life and AD&D insurance
- Short-term and long-term disability benefits
- Other perks such as a fun culture, company events, an awesome team, and more!
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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