Implementation Consultant helping municipalities modernize processes through cloud technology. Collaborating with clients to configure solutions and deliver training for better public service.
Responsibilities
Be the friendly face of our software for new clients
Help municipalities streamline and automate their processes using our platform
Collaborate with clients to understand their needs and configure solutions that work for them
Lead training sessions and workshops that empower users to succeed
Troubleshoot issues and offer creative, people-first solutions
Travel to customer sites across North America as required
Requirements
Background in finance, consulting, training, or customer service
Experience in the public sector is a bonus
Tech-savvy and passionate about making technology approachable
Strong communication and interpersonal skills
Organized and able to juggle multiple priorities in a fast-paced environment
Proficiency in tools like Salesforce, Jira, or basic scripting is beneficial
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