Service Management Analyst developing and maintaining knowledge management strategy at Syneos Health. Focusing on operational readiness and collaboration between IT project delivery and operational teams.
About the role
- Business Analyst collaborating with Agile team members to analyze project requirements and provide technical solutions. Engaging with diverse clients and contributing to technology solutions.
Responsibilities
- Collaborates with Agile team members to gather, analyze, and document requirements, ensuring alignment with project objectives while effectively communicating insights and recommendations for continuous improvement
- Cooperates tightly with the colleagues of the Chapter to learn and understand the architectural landscape, and the main dimensions and directions towards target architecture, so he can facilitate and impose the right technical approaches during technical or commercial projects execution
- Uses his communication skills effectively to handle in the best possible way all project communications required within IT and/or Commercial domains
- Has the ability to understand business needs and requirements, and to manage possible non elastic deadlines and risks
- Collecting scope for all systems involved of his department/Squad
- Undertaking the responsibility to come up with the best possible technical solution in terms of quality, in cooperation with the other project members
- Capitalizing his expertise and knowledge for analyzing, documenting, monitoring, and resolving possible issues during project execution
- Contacting project scope and technical directions to candidate vendors to get technical and financial offers for desired implementation
- Being responsible for in-time invocation of all parties required and for keeping deadlines to ensure solution delivery
- Breaking down user stories to detailed tasks and workflow/system diagrams on the back of engineers can write code
Requirements
- BS/MS degree in Computer Science, Engineering (or a proven strong background).
- Minimum 3 years working experience in relative domains with references.
- Proficiency with SQL and database management systems.
- Proven analytical abilities.
- Demonstrate and promote respect, professionalism, positive behavior and team spirit.
- Familiar with agile tools such as Jira and software and agile product development methodologies such as kanban and scrum.
Benefits
- Tailored Remuneration Package that recognizes your expertise with a competitive salary
- Private Health Care Insurance to ensure your physical well-being.
- Ticket Restaurant Card
- Psychological Support through a professional helpline for you and your family, with 5 free sessions included to promote mental well-being.
- Internal Coaching Program empowers your growth, with experienced coaches supporting both technical and soft skills development.
- Personal Development Plan tailored with your coach to align with your career aspirations.
- 360° Continuous Feedback Model to keep your skills and performance aligned with your goals.
- Unlimited Training & Learning resources to cover all aspects of your professional growth, including access to various online platforms such as Udemy, Coursera, and Pluralsight from day one.
- Career Development Pathways that offer mentoring, leadership programs, and opportunities to enhance both technical and leadership skills.
- Chapters (Internal Communities) for sharing knowledge, mentoring, and shaping technology’s future.
- Diverse Customer Ecosystem offers dynamic opportunities for career growth and development.
- Onboarding Buddy to support and guide you from day one.
- Flexible Working conditions tailored to your assigned account.
- Work-Life Balance with a culture that promotes flexibility and sustainability.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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