Group Procurement IT Specialist managing supplier relationships and contracts for Benefact Group in Gloucester. Driving cost efficiency and compliance with regulatory requirements in a hybrid work environment.
About the role
- Helpdesk & Support role focused on installation and configuration of workstations with user support. Supporting customers via phone and email for IT-related issues in Berlin.
Responsibilities
- Installation, configuration, testing and delivery of workstations
- Regular hotline support (1st & 2nd level) via phone and email/ticketing system
- Troubleshooting and issue resolution in direct contact with end users
- Customer communication across various channels (internal social media, email, newsletter)
Requirements
- Completed vocational training or equivalent qualification in the IT field
- At least 3 years' experience in end-user support (phone, email, ticketing system, 1st & 2nd level)
- Solid knowledge in troubleshooting and issue resolution
- Familiarity with client operating systems (at least Windows) and standard applications (Office, SAP)
- Confident manner in customer communication across various channels (internal social media, email, newsletter)
- Fluent German and good English skills
Benefits
- No specific benefits listed
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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