Senior IT Engineer taking ownership of complex issues and mentoring junior engineers at a hybrid role in Edinburgh. Engaging with clients and ensuring IT systems security and reliability.
About the role
- Help Desk Intern providing essential technical support for Aegro's leading agricultural management platform. Collaborating with users to resolve IT issues efficiently and enhance operational workflows.
Responsibilities
- Provide remote and on-site technical support to employees, troubleshooting IT issues
- Receive and manage tickets through the system, ensuring SLAs are met
- Install, configure, and maintain operating systems and software
- Assist with equipment installation and configuration and with office network maintenance
- Document processes, create user guides, and suggest improvements to equipment and systems
Requirements
- Currently enrolled in a Technical course in IT or pursuing higher education in Computer Networks, Information Systems, or related fields
- Basic knowledge of networking and IT infrastructure
- Good communication skills, proactive attitude, ability to solve technical problems, organized, and eager to learn
- Availability to work on-site in Porto Alegre/RS
Benefits
- 💸 Internship stipend — R$ 1,586.00
- 🏙️ Hybrid model — 1 day per week on-site in Porto Alegre/RS and 4 days remote
- ⏰ Flexible hours — because life isn't a straight line
- 🚌 Transportation allowance — to facilitate your commute
- 🍽️ Meal allowance or on-site cafeteria at Caju — freedom to use as you prefer: groceries, restaurants, or delivery
- 🏠 Home office support from Caju — extra assistance to cover electricity, internet, and make your workspace more comfortable
- 🧠 Caju Health — two free sessions per month with psychologists and nutritionists to care for mind and body
- 💪 Wellhub — easy access to gyms and wellbeing platforms
- 🎉 Birthday day off — one day off during your birthday month to celebrate your way
- 🎓 Development support — content about agribusiness and soft skills to support your learning
- 🚀 Referral program — refer great people to our team and earn a reward at Caju
- 📈 Possibility of permanent hire — we want you to grow with us
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