Account Manager handling key accounts for Saputo Dairy UK, focusing on sustainable growth and business planning strategies. Building relationships with clients like Booker and Costco while supporting company growth initiatives.
About the role
- Lead a team at Adobe focused on Technical Account Management for the largest accounts in regulated industries. Drive customer success by delivering high-performing digital experiences and managing complex accounts.
Responsibilities
- Lead a team of Technical Account Managers and Technical Account Directors dedicated to supporting Adobe's largest accounts
- Encourage your team in delivering outstanding customer experiences and compelling value propositions
- Set quarterly individual goals, provide ongoing performance feedback, and conduct formal performance appraisals
- Partner with Product, Engineering, and the broader Adobe ecosystem to ensure customer needs are prioritized
- Evaluate key performance indicators to identify trends in organizational health, including customer happiness and retention
- Advocate for your team and collaborate across boundaries on process improvements and customer concerns
- Engage directly in support of key accounts and manage critical issues
Requirements
- At least 5 years of people management experience in a fast-paced, enterprise-level software support, professional services, or account management environment
- Experience leading teams that support customers in highly regulated industries such as Financial Services, Healthcare, Life Sciences, or Government
- Strong organizational skills and ability to prioritize and manage projects across different functions
- Outstanding communication skills (presentation, written, and verbal)
- Direct experience with Adobe's Content Management Solutions (Workfront, AEM) is required
- Familiarity with compliance and regulatory frameworks relevant to enterprise customers is a plus
Benefits
- Comprehensive benefits programs
- Professional development opportunities
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