Customer Success Consultant ensuring client satisfaction and retention in the Compass educational product. Collaborating with schools for exceptional service and advocacy of our platform.
About the role
- Senior Customer Success Manager at Adobe facilitating digital experiences for top customers. Leading post-sales engagement strategies to drive adoption and measurable customer success.
Responsibilities
- Accountable for Customer’s overall success with Adobe
- Network within accounts for execution of client's strategy
- Drive adoption of Adobe products
- Identify Customer risk and collaborate with Adobe team
- Contribute to Customer Success thought leadership
Requirements
- Must be a US citizen
- Bachelor’s Degree and/or relevant work experience
- 10+ years of Customer Success experience in SaaS, Digital Experience
- Strong communication and interpersonal skills
- Existing knowledge of software in digital marketing and/or digital media space
- Skilled at Program Management within large organizations
- Flexibility to travel (approx. 30%)
Benefits
- Health insurance
- 401(k) matching
- Flexible work arrangements
- Professional development opportunities
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