Senior Account Manager joining Client Services team to support complex, multi-channel digital projects. Collaborating with stakeholders and ensuring quality standards in a fast-paced environment.
Responsibilities
Project Management: Lead projects from briefing through delivery, managing timelines, tasks, and coordination across internal teams (Analytics, CRO, SEO, etc.)
Client Liaison: Act as a key contact for HQ and market stakeholders, ensuring alignment, clarity, and smooth communication on strategic priorities
Internal Coordination: Partner with cross-functional teams to brief, track, and deliver assets and activations, ensuring efficient handovers and clear documentation
Multi-Market Support: Bridge the gap between global and local markets, supporting rollouts and tailoring activity to regional needs
Meeting & Reporting: Lead and support meetings with internal and external stakeholders; ensure agendas, follow-ups, and reporting are delivered to a high standard
Quality Control: Maintain quality and brand standards across all deliverables, escalating issues and risks proactively
Performance Tracking: Contribute to reporting, performance analysis, and wrap-up presentations with strategy and analytics teams
Requirements
4–6 years of experience in client service or project/account management (ideally within a digital or integrated marketing agency)
Strong organizational and time management skills; proven ability to manage multiple workstreams in a fast-paced, deadline-driven environment
Excellent interpersonal skills and stakeholder management capabilities, including experience engaging with senior clients
Experience working in multi-market or matrixed environments is highly valued
Proactive mindset with a problem-solving attitude and strong attention to detail
Fluent in English (written and spoken); additional languages are an advantage
Familiarity with CRM, eCommerce, loyalty, SEO, or other digital marketing domains is an asset
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