Hybrid Personal Lines Account Manager

at Acrisure

• Job title: Personal Lines Account Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Sugar Land, United States

About the role

• Personal Lines Account Manager managing Mainstreet accounts in Texas. Delivering exceptional client service and growing your career in a dynamic environment.

Responsibilities

• Act as the primary contact for Mainstreet personal lines clients
• Respond promptly to inquiries, resolve issues, and provide expert guidance
• Assist clients with claims processing and follow up to ensure resolution
• Review and process renewals, endorsements, and cancellations
• Underwrite new and renewal business to ensure accuracy and compliance
• Prepare quotes for new and existing clients and manage issuance with carriers
• Work closely with underwriters and carriers to secure optimal coverage and pricing
• Utilize EPIC, carrier websites, and other platforms to maintain accurate records
• Ensure compliance with Texas insurance regulations and company policies
• Maintain organized, accurate documentation for all client interactions
• Identify opportunities for cross-selling and up-selling additional products
• Partner with internal teams to deliver seamless client experiences
• Contribute to special projects and process improvements as assigned

Requirements

• Excellent communication and interpersonal skills to build strong client relationships
• Strong organizational and time-management abilities with the ability to multi-task
• Proficiency in Microsoft Office 365, EPIC, and carrier systems
• Knowledge of Texas insurance regulations and TX Registry of Motor Vehicles processes
• Ability to thrive in a paperless, team-oriented environment
• Bachelor’s degree or equivalent experience
• Minimum 5 years of Personal Lines Insurance experience
• Active P&C Insurance License
• Familiarity with Texas insurance regulations and industry best practices

Benefits

• Comprehensive medical insurance, dental insurance, and vision insurance
• Life and disability insurance
• Fertility benefits
• Wellness resources
• Paid sick time
• Generous paid time off and holidays
• Employee Assistance Program (EAP)
• Complimentary Calm app subscription
• Immediate vesting in a 401(k) plan
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Commuter benefits
• Employee discount programs
• Paid maternity leave and paid paternity leave (including for adoptive parents)
• Legal plan options
• Pet insurance coverage