Customer Service Representative managing patient accounts at OrthoCarolina. Responsible for answering calls, assisting patients, and processing insurance claims.
About the role
- Customer Service Coordinator supporting smooth order processing across assigned lines in a fast-paced environment. Requires strong communication, organization, and problem-solving skills.
Responsibilities
- Professionally receive and resolve customer order issues
- Research and resolve issues, collaborating with internal and external teams
- Update orders, pricing, and customer criteria in internal systems
- Monitor dashboards and alerts daily to identify and address issues quickly
- Escalate unresolved issues to appropriate managers or supervisors
- Investigate rules engine issues and follow established resolution procedures
- Maintain accurate documentation in compliance with company policies
- Build and maintain strong relationships with customers, clients, and coworkers
- Support Customer Replenishment (CRP/VMI) processes when applicable
- Complete special projects and additional duties as assigned
Requirements
- High School Diploma or GED required
- Associate Degree preferred
- Formal customer service training a plus
- 2+ years of customer service, administrative, or business process experience
- Food broker experience preferred
- Strong communication, organization, and problem-solving skills
- Proficient in Microsoft Word, Excel, and Outlook
- Comfortable with data entry and order management systems
- Ability to work with standard office equipment
- Strong attention to detail in a fast-paced environment
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