Service Management Analyst developing and maintaining knowledge management strategy at Syneos Health. Focusing on operational readiness and collaboration between IT project delivery and operational teams.
About the role
- Senior Business Analyst analyzing credit strategy and performance for a leading financial services company. Joining the Analytics team to enhance credit performance and origination outcomes.
Responsibilities
- Analyze credit and originations performance, surfacing trends and measuring the impact of business initiatives on risk, funnel efficiency, and customer acquisition.
- Build analytics that track progress towards company KPIs and drivers of performance that are critical to achieving originations and credit goals. Partner with Product, Operations, and Data teams to validate releases, streamline underwriting processes, and ensure credit policies align with business objectives.
- Collaborate with model development teams to support deployment, monitoring, and backtesting of credit and underwriting models.
- Monitor dashboards and performance tracking tools to guide strategic decisions and support cross-functional partners.
- Identify and investigate early warning signs of credit deterioration or operational inefficiencies.
- Present findings and recommendations to non-technical stakeholders, including Senior Leadership, to influence decision-making.
Requirements
- A proactive mindset and desire to dig into both strategic and tactical challenges to drive measurable impact.
- Bachelor's or Master’s degree in Finance, Economics, Statistics, Business, Engineering, or a related analytical field.
- 3–7 years of experience in business analytics, credit risk, or strategy; preferably within consumer lending, fintech, or startup environments.
- Strong SQL skills required; proficiency in Excel
- Working knowledge of Python or R is a plus.
- Familiarity with credit reports, credit scoring models, and consumer loan performance metrics. Ability to interpret complex data and communicate insights clearly to cross-functional partners.
- Detail-oriented with excellent organizational skills and the ability to manage multiple projects in a fast-paced environment.
Benefits
- Considerable employer contributions for health, dental and vision programs
- Flexible time-off policy
- 401(K) match with immediate 100% vesting
- Merit advancement opportunities
- Monthly Work From Home Stipend
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