Customer Care Officer responsible for supporting Qonto's clients and maintaining a high customer satisfaction score. Engage with high - profile clients to enhance user experience.
AS
Hybrid Family Support Specialist, PT
Posted 2 months ago
About the role
- Family Support Specialist supervising family visits to promote safe reunification. Engaging with families and providing transportation and coaching as needed in a compassionate environment.
Responsibilities
- Supervise visits in the client home, community during the evenings (2pm-8pm) and regularly at least one weekend day each week.
- Provide engaging parenting skills assistant, help to strengthen a family’s bond, and in the moment redirection and parent coaching.
- Advocate for the families, setting goals with the assistance of the caseworker and families.
- Document progress, report any concerns of alleged abuse/neglect, testify in court as needed, and provide transportation for the children and families.
Requirements
- Reliable Transportation to safely transport children and meet families.
- Valid insurance and drivers license required.
- Clear Communication and strong documentation skills.
- Positive Rapport with families to build trust and provide meaningful support.
- Education: Preferred Bachelor’s degree in a Human Services field, But NOT Required !(Social Work, Psychology, Human Services, Counseling, etc).
- Experience: Prior experience working with kids, crisis intervention and conflict resolution, and knowledge of child development and the child welfare system.
- Age Requirement: Candidates must be at least 21 years old.
- Background & Driving Record: Clear criminal history and a driving record with no more than three points assessed.
- Communication & Writing Skills: Strong written communication skills for accurate and unbiased documentation, as well as excellent verbal communication skills via phone and email.
Benefits
- Mileage Reimbursement: 30 cents per mile
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