Senior Analyst for Payment Analytics at Synchrony, enhancing customer payment journeys with data management and analytics solutions. Collaborating with stakeholders to optimize payments reporting and insights.
About the role
- Senior Analyst in Continuous Improvement responsible for implementing operational efficiency initiatives at Banco ABC Brasil. Engaging in process automation and continuous transformation projects.
Responsibilities
- Map, review, and redesign operational processes with a focus on efficiency, controls, and customer experience;
- Identify opportunities to automate and digitize manual or repetitive activities;
- Conduct operational diagnostics and root-cause analyses to propose sustainable solutions;
- Support the implementation of continuous improvement methodologies and tools (Lean, Six Sigma, BPM, etc.);
- Develop and monitor performance indicators (KPIs) related to efficiency and productivity;
- Collaborate with technology, product, compliance, and audit teams to ensure the feasibility and compliance of proposed solutions;
- Participate in strategic transformation projects at the directorate level, promoting a culture of innovation and continuous improvement.
Requirements
- Proven experience in reviewing and improving operational processes within financial institutions;
- Certifications in Lean, Six Sigma or BPM. Black Belt certification is a strong differential;
- Knowledge of automation tools (RPA, scripts, workflows) and data analysis;
- Analytical capability, systems thinking, and a results-oriented mindset;
- Strong communication and stakeholder management skills across different areas and hierarchical levels;
- Degree in Engineering, Business Administration, Economics, IT, or related fields.
Benefits
- Health insurance;
- Dental care (Omint);
- Life insurance;
- Profit sharing (PLR);
- Performance bonus / PPR;
- "ABC with You": an employee and family support program offering legal, social, psychological, and financial assistance;
- Meal voucher;
- Food (grocery) voucher;
- Extended parental leave: 20 days paternity and 6 months maternity;
- Childcare / babysitting allowance;
- Annual day off;
- Home office allowance;
- Home office infrastructure support;
- TotalPass (employee benefits platform);
Job title
Job type
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