Hybrid Regional People Operations Generalist

at Abby Care

• Job title: Regional People Operations Generalist
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $70,000 - $90,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Cloud
• Location requirements: Hybrid, Denver, United States

About the role

• Regional People Operations Generalist ensuring high-quality people operations for family caregivers. Leading HR processes and compliance in the West region for Abby Care.

Responsibilities

• Own the worker lifecycle for your region: Lead the end-to-end onboarding and offboarding process for the West region. You’ll ensure that every new hire has a seamless, welcoming, and compliant Day 1.
• Data integrity and compliance: Serve as the guardian of regional data integrity and compliance. You’ll manage background checks, I-9/E-Verify, and credentialing, ensuring the West region is always "audit-ready" and meets all regulatory requirements.
• Regional benefits and leave administration and support: Serve as the regional lead for benefits execution, working under the functional guidance of our Abby Care HQ Benefits Manager. You will manage the full lifecycle of Leaves of Absence (FMLA, CO FAMLI, ADA) for your market and lead local Open Enrollment efforts, ensuring all regional activities align with our national benefits strategy and compliance frameworks. You will also act as the local trusted point of contact about Tier 2 benefits inquiries.
• Payroll support: Serve as the primary escalation point for payroll inquiries within the West region with empathy and compassion. You will partner with the HQ Senior Payroll Manager to ensure all regional payroll processes align with our national payroll strategy and compliance frameworks, and you will partner with our Regional Payroll Specialists as needed to offer local payroll support.
• Frontline employee relations: Serve as the local People partner for employee relations matters. You’ll coach regional managers, document concerns with precision, and lead initial investigations, ensuring fairness and consistency in line with Abby Care’s values.
• Regional market partnership: Build strong, collaborative relationships with West region market teams and leaders. You’ll help them navigate people challenges and use data to surface local trends that help improve the employee experience.
• Process optimization: We are in hypergrowth. You will help us move from "manual and messy" to "structured and scalable" by identifying regional pain points, bringing in local context, and helping design the automated workflows of tomorrow in coordination with the central People Ops team.

Requirements

• 4+ years of progressive HR or People Ops experience. You’ve thrived in a high-growth startup or a high-volume healthcare/logistics environment.
• Regional expertise: You have a solid grasp of Western US labor laws, with a specific focus on Colorado (COMPS orders, FAMLI, HFWA).
• Operational precision: You have a "zero-defect" mindset. You understand that in our world, an onboarding error or a compliance miss directly impacts a family’s ability to provide care.
• AI fluency: You are comfortable using AI tools to work smarter. Whether it’s using AI to help audit large datasets, draft clear caregiver communications, or find more efficient ways to validate manual inputs, you look for ways to use technology to increase your impact.
• Operational agility: You thrive working in an environment where processes are being built in real-time. You can execute a manual process today while helping us design the automated solution for tomorrow.
• Adaptability: You’re energized by a fast-paced environment and are comfortable being the primary People Ops presence on the ground in a growing market.
• Clear communication and empathy: You are a clear, down-to-earth communicator. You can explain a pay stub to a caregiver with the same clarity and patience you use when advising a corporate employee on a policy change.
• Modern tech stack fluency: You thrive in a cloud-native environment. You are highly proficient in Slack and Google Workspace (G Suite), using them for rapid communication and real-time collaboration. You are comfortable navigating multiple SaaS platforms simultaneously and prefer agile, digital workflows over static files and email chains.

Benefits

• Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – full-time employees are eligible for an annual company performance bonus.
• Comprehensive health coverage that works for you. We cover 90% of your premiums and 70% for your dependents, with multiple PPO plan options to choose from for medical, vision, dental, life, and short-term disability.
• Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays.
• Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat.
• Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered).
• Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows.