Service Support Agent at Alpega Group assisting customers with inquiries and platform usage. Troubleshooting technical issues and ensuring a smooth operational experience for users.
About the role
- Customer Support Representative ensuring seamless order processing and exceptional customer support at Abbott. Act as primary contact for hospitals and manage order accuracy in a fast-paced environment.
Responsibilities
- Receive and process all hospital orders within daily deadlines
- Create and manage sales orders and invoices accurately and promptly
- Monitor queues for automation opportunities and backorder follow-ups
- Handle customer complaints, investigate issues, and organize return shipments
- Issue credit notes for returns and complaints within procedural deadlines
- Manage a busy mailbox for queries and orders, ensuring timely responses
- Follow up on pricing discrepancies with Tender, Sales, and Division Managers
- Produce relevant documentation including packing lists, invoices, and credit notes
- Liaise with approved logistics partners for pickups, deliveries, and emergency requests
- Investigate courier claims and maintain regular communication for smooth operations
- Support Product Event Reporting (PER) and collaborate with Territory Managers
- Assist in FSCA (Field Safety Corrective Action) implementation with Quality and Sales teams
- Maintain master data (customers, materials) and adhere to company policies including the Code of Business Conduct
Requirements
- Minimum GSCE standard; A-levels preferred
- Prior experience in customer service or sales advisory roles (medical sector experience is a plus)
- Excellent written and verbal communication skills
- Strong organizational ability and attention to detail
- Customer-focused mindset with a positive attitude under pressure
- Ability to thrive in a deadline-driven environment
- Team player with strong interpersonal skills for internal and external contacts
- Proficiency in Microsoft Office
- SAP experience is highly desirable
Benefits
- Competitive salaries
- Superb defined contribution pension scheme
- Private healthcare
- Life assurance
- Flexible benefits scheme
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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