People Operations & ER Advisor at Civica improving employee relations and supporting HR processes. Working with a global tech organization to enhance public value through effective HR solutions.
About the role
- Manager, People Transformation & Enablement driving organizational change and support for AAA's transformation initiatives. Leading a team and delivering consulting support to enhance member and employee experiences.
Responsibilities
- Reports to: Director & above
- The Manager, Transformation & Enablement is a player-coach leader responsible for delivering enterprise change enablement and internal consulting support that improves adoption, leader follow-through, and measurable workforce outcomes.
- Translate enterprise priorities into a focused consulting portfolio, lead structured problem diagnosis and solution design, and ensure interventions are implemented with reinforcement rather than treated as one-time launches.
- Oversee consultants who support retention initiatives, EVP activation, leader enablement, and transformation efforts.
- Partner closely with Culture & Experience and Organizational Intelligence to align solutions to evidence and embed adoption mechanisms across the operating model.
- Maintain intake, prioritization, and portfolio governance discipline so the team focuses on the highest-impact work.
- Identify risks to adoption and execution, and coordinate mitigation plans with stakeholders across HR and the business.
Requirements
- Bachelor’s degree in Human Resources, Organizational Development, I-O Psychology, Business, or a related field
- 8 years of experience in change management, internal consulting, organizational effectiveness, transformation delivery, or related work required.
- Knowledge of enterprise change enablement, internal consulting, and transformation delivery practices that drive adoption and measurable outcomes.
- Knowledge of leader enablement, behavior change, and accountability mechanisms that ensure sustained follow-through beyond launch.
- Strong consulting toolkit, including problem framing, facilitation, stakeholder alignment, and executive-ready synthesis.
- Ability to design for adoption and reinforcement, not just launch delivery.
- Strong partnership skills across HR and business stakeholders, with the ability to influence without authority.
- Measurement orientation, including adoption indicators, pilot evaluation, and continuous improvement.
Benefits
- Medical, dental and vision benefits
- 401k Match
- Paid parental leave and adoption assistance
- Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
- Paid volunteer day annually
- Tuition assistance program, professional certification reimbursement program and other professional development opportunities
- AAA Membership Discounts, perks, and rewards and much more
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