Hybrid Manager, Culture & Employee Experience

at AAA

• Job title: Manager, Culture & Employee Experience
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $120,000 - $149,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Admin Office Building, United States

About the role

• Manager overseeing culture and employee experience initiatives at The Auto Club Group. Building cohesive systems while coaching team members for stakeholder confidence and effective outcomes.

Responsibilities

• Reports to: Director & above
• The Manager, Culture & Experience, is a player-coach leader responsible for building and operating ACG’s culture and employee experience mechanisms as a cohesive system that leaders and employees can reliably use.
• The role integrates culture communications, recognition, employee listening follow-through, and frontline experience activation into an aligned portfolio with clear standards, consistent operating rhythms, and practical tools designed for adoption in both corporate and non-desk environments.
• This leader is accountable for execution quality and coordination across the culture ecosystem, ensuring initiatives are connected, usable, and reinforced over time rather than delivered as disconnected programs.
• The Manager partners closely with the Transformation & Enablement team and other HR functions to align culture work to enterprise priorities and measurable outcomes, while developing and coaching team members and strengthening stakeholder confidence in the function’s effectiveness.
• In the first 6–12 months, success looks like a simplified and integrated set of culture mechanisms and leader tools, measurable improvement in follow-through within priority segments, and a repeatable operating rhythm that reduces noise and increases adoption.
• Key Responsibilities include:
• Lead the Culture & Experience portfolio, translating enterprise priorities into a sequenced plan of mechanisms, campaigns, and leader-ready tools with clear ownership and timelines.
• Establish and maintain operating rhythms and standards across culture workstreams, including intake, prioritization, execution, reinforcement, and continuous improvement.
• Integrate recognition, listening follow-through, communications, and frontline activation so mechanisms reinforce one another and do not compete for attention.
• Ensure culture tools and communications are usable in branch and frontline environments by adapting delivery methods and materials for non-desk realities.
• Oversee execution quality for assigned programs and campaigns, including scope clarity, stakeholder alignment, and cross-functional coordination.
• Partner with Transformation & Enablement to embed culture mechanisms into changing efforts and ensure reinforcement after launch.
• Define and manage adoption indicators and feedback loops for culture mechanisms; drive iteration based on participation, usability, and follow-through signals.
• Coach and develop specialists, setting expectations for quality, responsiveness, and practical leader support.
• Identify and resolve operational bottlenecks, handoff issues, and scope creep that reduce the effectiveness of culture initiatives.

Requirements

• Bachelor’s degree in Human Resources, Business, Communications, Organizational Development, or a related field required.
• 8 years of experience in employee experience, culture, engagement programs, internal communications, or related work
• Demonstrated experience leading or managing integrated culture or employee experience initiatives, including translating enterprise priorities into coordinated programs, mechanisms, or leader tools rather than standalone activities.
• Experience operating in complex, matrixed environments, partnering across HR functions (e.g., Transformation & Enablement, Communications, Talent, or Operations) to align work, manage dependencies, and ensure sustained follow‑through.
• Proven experience designing and executing programs for frontline and non‑desk populations, with an understanding of branch, field, or distributed work environments and the constraints that affect communication, adoption, and reinforcement.
• Using data, feedback, and adoption metrics to assess effectiveness, identify gaps in follow‑through, and refine tools, messaging, or approaches over time.

Benefits

• A competitive annual salary between $120,000 - $149,000 with annual bonus potential based on performance
• ACG offers excellent and comprehensive benefits packages, including:
• Medical, dental and vision benefits
• 401k Match
• Paid parental leave and adoption assistance
• Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
• Paid volunteer day annually
• Tuition assistance program, professional certification reimbursement program and other professional development opportunities
• AAA Membership Discounts, perks, and rewards and much more