Hybrid Claims Unit Manager – Strategy

at AAA

• Job title: Claims Unit Manager – Strategy
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $120,500 - $160,800 per year
• Degree requirement: Bachelor's Degree
• Tech skills: Guidewire
• Location requirements: Hybrid, Coppell, United States

About the role

• Leading process optimization and strategy in claims operations for AAA. Focused on improving efficiency and customer experience through cross-functional collaboration.

Responsibilities

• Evaluate end-to-end claims workflows to identify bottlenecks, redundancies, and improvement opportunities.
• Lead process mapping, root-cause analysis, and continuous improvement initiatives using methodologies such as Lean, Six Sigma, or similar frameworks.
• Develop standardized operating procedures (SOPs) and ensure consistent adoption across teams and markets.
• Measure process performance using KPIs and ensure processes support regulatory and compliance standards.
• Partner with Claims leadership to define operational strategies that support business goals and customer experience objectives.
• Lead cross-functional projects related to claims transformation, automation, vendor integration, and workflow modernization.
• Monitor industry trends and emerging technologies to recommend, vet, and innovate solutions that enhance claims performance.
• Facilitate communication between cross-functional partners including IT, Compliance, Legal, Product, and Customer Experience.
• Provide training, documentation, and support to ensure successful implementation and adoption of process changes.
• Ensure processes align with regulatory requirements, company policies, and best‑practice standards.
• May supervise a direct report(s), such as a Process Strategy Consultant or Analyst, in alignment with organizational growth.
• Provide coaching, development, and performance feedback to support team member success.
• Foster a culture of continuous improvement, accountability, and collaboration.

Requirements

• Bachelor’s degree (or equivalent experience)
• 5+ years of experience in insurance claims operations, process management, or business strategy.
• 3–5 years of experience in the Claim’s organization as a leader of people.
• Strong analytical and problem-solving skills; proficiency with data analysis tools (Excel, Power BI, etc.).
• Demonstrated experience leading process improvement or operational transformation initiatives.
• Excellent communication, presentation, and stakeholder‑management skills.
• Experience with claims system platforms (e.g., Guidewire, SmartComm, CCC).

Benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)