Supporting the implementation of revenue strategy as a working student in Sales Operations. Collaborating closely with Marketing and Sales teams in an international B2B environment.
About the role
- Operational Excellence Executive managing service delivery and client escalations for Hub Operations. Ensures consistent service quality and coordinates with regional and functional teams for Hub and DA management clients.
Responsibilities
- Ensure consistent and efficient execution of hub services for assigned clients across all regions.
- Act as the operational partner for clients, managing escalations, monitoring service KPIs.
- Ensure seamless coordination across regional and functional teams.
- Work with onboarding to ensure correct system setup & mapping of processes.
- Coordinate with internal teams (IT, hub teams and senior management) to ensure timely resolution and transparent communication.
- Track service delivery KPIs, SLAs, and operational metrics; proactively identify gaps and implement corrective measures.
Requirements
- Able to commute to London office twice a week.
- Ability to prioritise tasks and ensure deadlines are met / maintained.
- Ensuring timely response / resolution to customer queries.
- Detailed understanding of how a centralised Hub team works.
- Understanding of a port call process and the importance / impact of timebars, delays in payments etc.
- Ability to train different departments on systems / hub functionality to ensure closer working relationships and understanding of difficulties in processes.
- Knowledge of shipping and the roles of the customers, local agent, hub teams and how they all work together.
- Ability to prepare and present information to customers in a clear and concise manner.
- Knowledge of how to interpret data to present improvements / process changes to benefit the customer experience.
- Willingness to travel to meet customers face to face to present information and contribute toward discussions in driving improvements to processes etc.
Benefits
- A diverse range of benefits, depending on your geographical location.
- A place to grow your career - we’ll help you set big goals and exceed them.
- Competitive salary package.
- Work with talented, committed, and supportive teammates.
- Value Award celebration events.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Consultor de Growth Operations focused on media strategy at NIO. Responsible for data analysis, budget allocation, and creating actionable insights.
Director of Operations at Sydney Trains providing strategic leadership and ensuring effective service delivery. Leading teams across operational services with a focus on customer experience and safety standards.
Road Freight Operations Coordinator assisting team operations at Transport for NSW. Maintaining records, managing inbox tasks, and preparing correspondence with relevant stakeholders.
Support sales teams and auction operations using Dynamics 365 while working at BidX1 in Dublin. Administrative duties involve client interactions, system updates, and property management.
Operations Coordinator responsible for scheduling MDT workload and administrative support at utility firm. Collaborating with operations staff and generating reports for efficient service management.
Administrative Support Worker at Aramark performing clerical and administrative tasks related to food service management. Responsible for supporting unit management with various office functions.
Project Operations Support Coordinator at AVL ensuring effective project lifecycle management. Responsible for data - driven processes, tool management, and administrative support for project teams.
Transport Operations Specialist managing international logistics and transport flows at Karo Healthcare. Planning and executing shipments across global air, ocean, and road channels.
Analyzing and handling complaints for Caixa Vida e Previdência customers, proposing solutions and improving processes. Collaborating across departments to ensure compliance with internal standards.