Product Designer managing design systems at Capital One, a leader in banking technology. Combining craft expertise and business understanding to innovate and solve complex problems.
About the role
- Product Designer working at 2Brains to design and optimize omnichannel experiences in the financial sector. Collaborates with multi-disciplinary teams to create impactful user journeys.
Responsibilities
- Operar un modelo de Continuous Discovery + Dual-Track, generando hipótesis y experimentos en paralelo al delivery.
- Diseñar y evolucionar journeys omnicanal y service blueprints end-to-end (frontstage y backstage).
- Diseñar soluciones considerando contextos regulados, confianza, trazabilidad, consentimiento y compliance.
- Aplicar accesibilidad e inclusión (WCAG 2.2 AA) en flujos críticos.
- Diseñar y escalar Design Systems modernos (tokens, variables, handoff con ingeniería).
- Usar IA para acelerar síntesis de research, ideación, redacción UX y análisis de feedback.
- Colaborar estrechamente con PM, Tech y stakeholders para priorizar iniciativas de alto impacto.
Requirements
- Service Design y diseño de ecosistemas phygital.
- Investigación continua y validación (tests moderados/no moderados, guerrilla, prototipos Hi-Fi).
- Diseño basado en datos (NPS, CSAT, CES, conversión, abandono, deflection).
- UX para entornos regulados y de riesgo (formularios, errores, fraude, claridad legal).
- Design Systems con Figma (Variables, tokens semánticos, documentación).
- Herramientas: Figma/FigJam, Maze o Useberry, deseable Dovetail/EnjoyHQ, GA4, Jira/Confluence.
Benefits
- Trabajar con un gran equipo de alto rendimiento, aprendemos y nos desarrollamos juntos.
- Un proyecto con foco en los usuarios, visión de UX e integrada al desarrollo.
- Acceso a grandes clientes y proyectos desafiantes.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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