Student Consultant assisting real estate agents in CRM system implementation and support. Engaging in problem-solving and enhancing workflow efficiencies within a supportive startup environment.
Responsibilities
Support in advising real estate agents on the introduction and use of a broker CRM system and connected software solutions
Assist in analyzing processes and preparing initial optimization proposals
Configure and customize workflows, automations and integrations
Prepare and support training sessions and workshops (online and in-office)
Work in 1st-level support: receive customer inquiries and escalate more complex cases to experienced colleagues
Create and maintain documentation and user guides
Actively learn and further develop your knowledge of software, digitalization and the real estate industry
Requirements
Enrolled student in a relevant field, e.g. Business, Real Estate Management, Computer Science or similar โ career changers with a willingness to learn are welcome
Problem-solving skills and enjoyment in providing practical support to people
Analytical thinking with a good sense for root causes and opportunities for improvement
Patience and empathy when dealing with users โ including those without an IT background
Interest in digital tools and an affinity for software solutions
Independent, structured working style and team spirit
Very good German skills (at least B2/C1 level); English skills are a plus
Benefits
Secure position in a future-oriented startup with exciting development opportunities
Practical experience in Consulting & Customer Success โ an ideal complement to your studies
Flexible working hours and variable weekly hours (minimum 12 hours/week), allowing a good balance between study and work โ you can optionally take on more hours during semester breaks
Modern office workspace with the option to work partially from home by arrangement
Modern software and AI tools to support your work and expand your skills
Pleasant working atmosphere with responsibility, short decision-making paths and flat hierarchies
Attractive compensation for your working student position
Continuing education opportunities and real learning-on-the-job
Free drinks and snacks in the office (coffee, water, soft drinks etc.)
Team events such as karting, game nights or joint celebrations
Job title
Working Student โ Consultant, Customer Success Manager
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