Senior Technical Support Engineer managing customer technical support for Stryker’s Vocera solutions. Documenting issues, monitoring inquiries, and collaborating within the company to enhance customer experience.
About the role
- Client Support Analyst at GTreasury providing Tier 1 support for treasury management software customers. Troubleshooting issues and collaborating with various teams to enhance service delivery.
Responsibilities
- Act as Tier 1 support for all client related issues (both internal and external)
- Efficiently and competently troubleshoot and resolve issues in a timely manner
- Work with teams of Account Managers, Solutions Team members and TechOps if issues are complicated and require internal resources to resolve
- Become intimately familiar with how clients are set up using the client support handover documents as reference
- Manage RSA and Symantec credentials
- Troubleshooting Payment Format/Extract Issues
- Troubleshooting Connectivity Issues (both inbound and outbound)
- Troubleshooting Alliance Lite 2 Issues
- Assist Solutions Team on getting client over the line in order to handoff to Tier 1 Support
- Pursues a program of self-development through the use of selected reading, seminars, as well as participation in continuing education both via internal and external resources
- Identifies and communicates possible improvements in the work process for clients and peers
- Performs other duties as assigned by immediate supervisor or upper management
Requirements
- Experience working in technical customer service or technical environments supporting complex software solutions preferred
- Strong understanding of financial theory, treasury, banking or accounting practices preferred
- Experience supporting application for a large-scale SaaS software provider
- Experience with configuration management tools (RSA/Symantec) is nice to have
- Experience with SQL queries and reporting tools is nice to have
- Sound general technical experience and applicable knowledge
Benefits
- Great benefits, culture, and the ability to work remotely
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
IT Support Technician responsible for supporting Guidepost IT systems and users. Providing technical support and ensuring security measures are met while working in a corporate setting.
Technician Support PLM in hybrid role for Visiativ, aiding SMEs in digital transformation and software use. Key responsibilities include support, ticket management, and incident resolution.
External Identity Support Analyst providing advanced technical support for identity platforms. Ensuring stable and secure identity services across Managed Solution Support portfolio in a collaborative environment.
Join Genpact as a Junior Technical Remote Support Engineer, providing technical support in a fast - paced AI environment. Collaborate with teams to drive continuous improvement and customer satisfaction.
Sportsbook Support Analyst providing 24/7 support for sports betting operations at RokkerX. Handle inquiries, manage trading issues, and ensure smooth daily operations.
Support Analyst guiding users of SAP Ariba and other solutions in Spanish, English, and Portuguese. Creating materials to facilitate user adoption and resolving technical inquiries on demand.
Support Analyst for SAP Ariba at Vivo Care, assisting users and guiding technical issues. Focused on delivering effective solutions in a dynamic and collaborative setting.
Associate I providing Oracle GL Business/Technical support and month - end reporting according to US GAAP. Collaborating on data quality and regulatory compliance with financial operations.
Payment Gateway Technical Support Specialist ensuring smooth payment operations for growing Payment Service Provider. Involves system administration, monitoring, and technical support for payment gateway system.