Implementation Specialist onboarding clients during initial implementation of Axxess products and services. Collaborating with teams to ensure smooth client transitions at Axxess.
About the role
- Entry level/early career professional serving as technical liaison between OEMs and customers. The role involves developing technical specifications and resolving installation issues.
Responsibilities
- Investigates integration and installation problems, understands causal mechanisms, recommends appropriate action, owns problem resolution and documents results with guidance from more experienced team members.
- Applies and supports the improvement of processes such as Installation Quality Assurance, OEM integration and product selection and tools such as Advisor, Cummins OnLine Specifications (COLS) and Global Customer Engineering (GCE) required to support the processes and enable high quality decision making.
- Obtains input and negotiates with Subject Matter Experts and Value Package Introduction (VPI) Teams and delivers product data and installation requirements to Application Engineers and OEMs.
- Makes decisions in the areas of product selection, design, and integration that impact OEM machine performance, optimization and quality.
- Develops strong working relationships with customer technical counterparts to serve as their primary liaison to deliver product technical information, manage product specifications, communicate product change information, conduct installation issue resolutions and facilitate customer requests.
- Applies in-depth product, application and market knowledge to support Original Equipment Manufacter product selection and equipment design.
- Translates customer needs and "voice of the customer" into functional product requirements.
- Serves as customer/market advocate inside Cummins during participation in new product development programs, design reviews and product change request processes.
- Ensures products are applied and installed correctly to meet customer system requirements and environments.
- Assures installation quality by validating prototype machine performance and ensuring installations meet Cummins requirements.
- Owns problem resolution for moderately complex components, products, systems, subsystems or services with technical complexity and ambiguity increasing as experience is gained in the role.
- Provides independent execution of established work processes and systems, while still developing technology or product knowledge; engages with the improvement of systems and processes.
- Involves minimal direct management of people, but could involve the coordination and direction of work amongst technicians and/or temporary student employees.
- Contributes effectively toward team goals, exhibits influence within a work group and continues to develop proficiency in the competency areas critical to success in the role.
Requirements
- College, university, or equivalent Bachelor's degree in Engineering or appropriate STEM field is required.
- Post-graduate (Master's) degree relevant to this discipline area may be required for select roles.
- Entry level/Early career professional. Preferred candidates would have relevant experience working in either a temporary student employment environment (intern, co-op, or other extracurricular team activities) or as an early career professional in a relevant technical discipline area.
- Knowledge of MS Office tools is also preferred
Benefits
- Test
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