Senior Technical Support Engineer managing customer technical support for Stryker’s Vocera solutions. Documenting issues, monitoring inquiries, and collaborating within the company to enhance customer experience.
About the role
- Technical Support Specialist responsible for troubleshooting and supporting workshops within the automotive industry. Enhancing technical services and optimizing processes with Porsche HQ support.
Responsibilities
- 1st Level Technical support: the role provides troubleshooting in cases where workshops need support
- Communication for 2nd Level technical support with Porsche HQ Service support team
- Responsible for Homologation and Type approvals in cooperation with third party partners
- Responsible for the installation and correct usage of new Service systems & processes in the network (Workshop efficiency Projects)
- Takes part in training seminars and keeps contact with Porsche HQ, to have updated technical information available
- Responsible for the annual technical training plan in cooperation with Porsche HQ
- Responsible for special tools & equipment planning / ordering and handling in cooperation with specified technicians per Dealer
Requirements
- Degree in Mechanical or Automotive Engineering (or a related technical field)
- 3–5 years of experience in a technical support, workshop, or after sales role within the automotive industry
- Solid understanding of vehicle systems, diagnostics, and repair procedures
- Ability to clearly and effectively communicate technical information to both technical and non-technical audiences
- Excellent command of English (written and spoken).
Benefits
- Work in one of the Best Employers in Greece & Europe (Best Workplace Hellas & Europe 2024) and be part of our unique culture
- The opportunity to work and grow within a Group that drives change
- Be part of an equal opportunity employer who is committed to building and maintaining intergenerational relationships with stakeholders by living its core values every day: Integrity, Trust, Respect, and Excellence.
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