Level 1 IT Help Desk Support Engineer in a collaborative environment for an MSP. Supporting diverse clients, troubleshooting issues, and ensuring high service quality.
About the role
- Technical Support Engineer for NetApp handling weekend technical support issues. Involves diagnosing and troubleshooting software and hardware for field engineers on a 3-day workweek.
Responsibilities
- Provide technical support to field engineers and technicians
- Diagnose, troubleshoot, repair, and debug complex equipment and software
- Report design, reliability, and maintenance problems to engineering
- Assist in customer installation and training
Requirements
- Solid understanding of protocols and applications
- Experience with NetApp Storage System operating systems such as Data ONTAP
- Knowledge in analyzing and tuning storage performance
- Expertise in UNIX/Linux configuration and Microsoft Windows environment
- Familiarity with Network Attached Storage protocols (NFS/CIFS/iSCSI)
- Minimum 3 years related experience, or advanced degree with 3-5 years of experience
Benefits
- Health Insurance
- Life Insurance
- Retirement or Pension Plans
- Paid Time Off (PTO)
- Various Leave options
- Performance-Based Incentives
- Employee stock purchase plan
- Restricted stocks (RSU’s)
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
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